Returns & Refunds

60-Day Return Policy

If you are not completely happy with your purchase, you may request a return within 60 days of delivery.

Items must be unworn, undamaged, and in their original packaging.
Earrings and customized or engraved pieces are final sale for hygiene and personalization reasons, unless they arrive damaged or defective.
Gift boxes and promotional items should be included where applicable.
Return shipping costs for non-defective returns are the responsibility of the customer.

If your order arrives damaged, defective, or incorrect, you do not need to return the item. We will issue a full refund.

Open your order from Account > Orders or Track Your Order and click "Request Refund".
Select "Refund Only" and choose the appropriate reason.
Select the affected item(s) under ITEMS, then click "Submit Request".
You keep the item — nothing needs to be shipped back.
We will review your request and email you within 2 business days.
Once approved, the full refund will be sent to your original payment method and typically appears within 5–10 business days.

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo and your order number.

For eligible returns that are not due to damage, defects, or an incorrect item:

Open your order from Account > Orders or Track Your Order and click "Request Refund".
Select "Return & Refund" and choose the appropriate reason.
Select the item(s) under ITEMS, then click "Submit Request".
We will review your request and email you within 2 business days.
Once approved, the Return Shipping section on your order page will show the warehouse return address.
Ship the item(s) back using a trackable carrier. Return shipping costs are the responsibility of the customer.
Enter the carrier and tracking number in the Return Shipping section and click "Submit Tracking".
Once the return arrives and passes inspection, we will issue the refund to your original payment method within 5–10 business days.