Warranty Policy

1. Warranty Coverage

Every piece of Amuvara jewelry is covered by a 2-year warranty from the date of delivery, backed by 佛山市南海索里贸易商行 (the merchant operating this store). The warranty covers manufacturing defects, including defective clasps and fasteners, broken elastic cords or threading, stones that loosen or fall out due to craftsmanship, and plating that flakes or discolors under normal wear.

The warranty applies to the original purchaser and requires proof of purchase (order number or the email used at checkout).

2. What Is Not Covered

Normal wear and tear — gradual fading, minor scratches, or softening of cords over time.

Accidental damage — pieces that are dropped, crushed, snagged, or otherwise damaged after delivery.

Loss or theft of a piece.

Damage from improper care — contact with perfumes, cosmetics, cleaning chemicals, prolonged water exposure, or ultrasonic cleaners. Care instructions are included with every order.

Unauthorized repair, alteration, or resizing by a third party.

Natural characteristics of natural gemstones — inclusions, color variation, and texture differences are features of genuine stones, not defects.

3. Remedy

For a valid warranty claim, we will repair or replace the piece at our choice, free of charge, including the cost of shipping the piece back to you.

If the piece cannot be repaired or a matching replacement is not available, we will refund the original purchase price to your original payment method.

4. How to Make a Claim

Email support@amuvara.com with your order number and photos or a short description of the issue. We respond within 2 business days.

For valid claims we provide return instructions and cover the return shipping cost. Once we receive the piece, repair typically takes 7–14 business days before it ships back to you.

Pieces that show out-of-warranty damage will be returned to you with a written explanation; we will always quote any paid repair before proceeding.

5. Your Statutory Rights

This warranty is offered in addition to, and does not replace, any statutory consumer rights you hold under the law of your country — including the legal guarantee of conformity for EU and UK consumers. Nothing in this policy limits rights that cannot be limited by law.

6. Merchant & Contact

This store is operated by 佛山市南海索里贸易商行 (an individual commercial enterprise / sole proprietorship), registered address: 73 Dongxing Street, Qidong Village, Dali Town, Nanhai District, Foshan, Guangdong, China (佛山市南海区大沥镇黄岐岐东村东兴街73号).

Warranty and support enquiries: support@amuvara.com.